Investigating - We are currently investigating a partial outage impacting a subset of our Datacenter and North America ISP proxy ranges. Customers affected may experience difficulties connecting to proxies hosted on one of our US servers. As a workaround, affected customers can receive a replacement proxy on a different server to restore service immediately. Please reach out to our support team, and we will provision a replacement promptly. Due to this being a server-level outage reliant on our upstream provider, full restoration may take an extended time, potentially exceeding 12 hours. We will provide additional updates as we gather more information. We apologize for any inconvenience caused. June 8, 2026 12:19
Investigating - We are investigating a connectivity issue affecting ISP proxy endpoints in South Africa, Zimbabwe, Namibia, Mozambique, and Botswana. Customers using proxies in these locations may experience connection failures or timeouts. Proxies in all other regions are operating normally. Our team is actively investigating, and we will share further updates as we learn more. June 7, 2026 04:42
Identified - The issue has been identified as an infrastructure failure impacting one of our upstream servers, resulting in the proxy endpoints for Botswana, Zimbabwe, Namibia, Mozambique, and South Africa being taken offline. Our upstream provider is currently working to restore the affected server. Proxies in all other regions are unaffected, and we will provide further updates as more information becomes available. June 7, 2026 04:54
Resolved - This incident has been resolved. Connectivity to the affected ISP proxy endpoints in South Africa, Namibia, Mozambique, Botswana, and Zimbabwe has been restored, and services are operating normally. Thank you for your patience. June 8, 2026 11:53
Investigating - We are investigating a connectivity issue affecting a portion of our ISP proxies in the United States, which is due to an outage at one of our upstream providers. Some endpoints may be unreachable or unable to establish connections. All other regions and product lines are functioning normally. Our team is in communication with the upstream provider to restore service, and we will provide further updates as we receive more information. June 5, 2026 23:11
Monitoring - Connectivity to the affected ISP proxies in the United States has been restored, and endpoints are now reachable again. We are monitoring the situation to confirm full stability before marking this incident as resolved. June 6, 2026 04:20
Resolved - The resolution of this incident has been achieved. June 6, 2026 05:15
Investigating - We are looking into reports of degraded performance, characterized by increased latency and reduced throughput, on our residential proxy pool in Japan. Some connections may experience slower speeds than normal. Other residential regions remain unaffected. June 5, 2026 03:24
Resolved - The resolution of this incident has been achieved. June 5, 2026 04:08
Monitoring - We have implemented a fix and are currently monitoring the results. June 5, 2026 03:44
Investigating - We are investigating reports of degraded performance within our Residential Proxy network. Customers may encounter slower connection speeds, increased latency, or intermittent connection failures while using residential proxies. Our team is actively looking into the cause and working to restore normal service. We will provide further updates as we gather more information. June 4, 2026 01:06
Identified - The problem has been recognized and a solution is currently being put into place. June 4, 2026 04:14
Resolved - The incident has been resolved. Performance of the Residential Proxy has returned to normal in all regions, and our monitoring indicates stable service. We appreciate your patience. June 4, 2026 10:12