Investigating - Residential Proxies are reportedly experiencing degraded performance in all regions, and we are investigating. More updates will follow as we gather further information. October 29, 2026 11:49

Monitoring - We have applied a fix and are monitoring the results. Further updates will be shared as more information becomes available. October 29, 2026 11:57

Resolved - The Residential API and Residential Proxies are now operating normally, and this incident has been resolved. October 29, 2026 13:29

Investigating - We are looking into connectivity problems impacting several ISP proxy IPs based in the United States. Customers on the affected IPs may run into connection failures. ISP proxies in other regions remain unaffected. Further updates will be provided as more information becomes available. October 26, 2026 06:04

Resolved - The incident is now resolved, and the affected ISP proxy IPs in the United States have returned to normal operation. We apologize for the disruption. October 26, 2026 11:50

Investigating - A subset of our ISP proxies in Brazil is experiencing intermittent connectivity, and we are investigating the issue. Impacted endpoints may become unreachable or show instability. No other regions or product lines are affected. We are working with our upstream provider to restore stable service and will provide additional updates as more information becomes available. October 22, 2026 15:26

Resolved - The incident is now resolved, and connectivity to the impacted ISP proxies in Brazil has been completely restored. We appreciate your patience. October 22, 2026 20:05

Investigating - We are currently investigating intermittent connectivity impacting a subset of our ISP proxies across several European countries (Switzerland, Netherlands, Denmark, Czechia, Belgium, Austria). Affected endpoints may be unreachable or may experience instability. No other regions or product lines are affected. Our team is working with our upstream provider to restore stable service. Further updates will be shared as more information becomes available. October 22, 2026 13:10

Investigating - Our team is working with our upstream provider to restore stable service after intermittent connectivity began affecting a portion of our ISP proxies in the United States, an issue we are currently investigating. Affected endpoints may become unreachable or unstable. No other regions or product lines are impacted. Further updates will be shared as we learn more. October 22, 2026 11:33

Monitoring - Most of the affected US ISP proxies in the United States have come back online, and service is recovering. We continue to work with our upstream provider toward full restoration while monitoring the remaining connectivity. October 22, 2026 11:41

Resolved - Connectivity to the affected US ISP proxies in the United States has been fully restored, and this incident is now resolved. We appreciate your patience. October 22, 2026 12:04

Investigating - We are experiencing partial network issues. Some services may be unreachable from certain locations. This is affecting our dashboards and the Residential proxy service. Our team is investigating, and we will post an update as soon as we have more information. October 21, 2026 10:52

Resolved - The issue has been resolved. Dashboards and Residential proxies are operating normally. We apologize for the inconvenience. October 21, 2026 11:25

Investigating - We are investigating an issue impacting some of our North America ISP proxies. Customers utilizing proxies in Arizona and New York may encounter connection failures. Other regions and products remain unaffected. Our team is addressing the situation, and we will provide additional updates as we gather more information. October 18, 2026 23:08

Identified - The issue has been identified: one of the servers that supports a segment of our ISP proxies in North America is currently unreachable. Customers utilizing proxies in Arizona and New York may encounter connection failures. Other regions and products remain unaffected. Our team is actively working to restore service, and we will provide additional updates as more information becomes available. October 19, 2026 06:50

Resolved - The incident has been resolved. Service has been restored for the affected ISP proxies in North America, and connections are functioning normally again. We apologize for the disruption. October 19, 2026 11:49